🚀 Introducing Duckie’s Agent Tools: AI That Takes Action

Support teams handle countless repetitive tasks—checking order statuses, processing refunds, retrieving logs. Each one means switching tabs, running manual queries, and making customers wait.

With Duckie’s Agent Tools, AI doesn’t just answer questions—it takes action by integrating directly with your internal tools and third-party platforms, to retrieve and act on information in real time, automating manual tasks and resolving repetitive tickets.

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What Duckie Can Do

• Check order & transaction statuses → Instantly retrieve real-time updates, no manual lookups
• Process refunds → Duckie issues refunds immediately through Stripe or your payment system
• Log investigations → Fetch and summarize logs, and automatically create Jira tickets
• And more—seamlessly automated

How It Works

Duckie connects directly to your systems via APIs — databases, Datadog, Stripe, Shopify, and more — to retrieve and act on information in real time. You can either create custom API wrappers to query your internal tools and trigger actions, or use Duckie's out-of-box API wrappers on Stripe, Datadog, and other popular platforms.

How to Setup

Read more on the setup in our docs.

1️⃣ Create API wrappers to query your tools

2️⃣ Add the APIs to the Agent Tools in Duckie's webapp

2️⃣ Add the Agent Tools to your Duckie agent

4️⃣ Let Duckie handle the actions 🚀

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With Agent Tools, AI becomes an extension of your support team—resolving real issues, not just answering questions.

Ready to automate your workflows?  Book a demo with us to get started today!

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