Resolve 87% of tickets
without human intervention
- Reduce time spent handling tickets by at least 50%
- Increase CSAT by 50%
- Cut at least 60% from annual support budget
Users really believe Duckie is a human. They ask the kind of questions you'd only ask a person.
Matthew Kim
Product Manager, Grid
We tried Intercom's built-in AI before this. It helped with the simple stuff, but most of our tickets aren't simple. Our traders need someone to actually look into their account. That's where other tools fell short and Duckie delivered.
Max Mastbaum
Co-Founder, Vanquish Trader
Duckie is able to handle more complex questions where the tools we were using before were not able to.
Jonathan White
Support Engineer, Automox
Complex ticket resolution
Without human intervention
Most AI support agents just deflect tickets. Duckie fully resolves your customer's most complex issues, without the need for a human — saving your team precious man hours. Here's what's happening right now.
Success stories from AI-first teams
Ticket automation
Grid automates 90% of member support with Duckie, handling 70,000+ tickets a month and cutting cost per resolution by 87%.
View case study
Ticket deflection rate
Automox hits a 92% ticket deflection rate with Duckie, handling complex worklet scripting and technical questions their previous AI couldn't.
View case study
Ticket resolution
Vanquish Trader automated 95% of support tickets and reclaimed 60% of its founders' time with investigative AI support.
View case study
Support cost reduction
Abbiamo replaced its entire support team with Duckie, cut costs 66%, and now handles 30% more tickets across 3M+ monthly deliveries.
View case studyDeploy enterprise-grade agents today
Without the need for technical expertise
AI Builds
Duckie uses powerful AI agents to analyze your ticket history and figure out exactly how your team resolves issues. Using that data, Duckie trains itself to act and respond just like a member of your existing team. Duckie literally builds itself so you don't have to.
Ticket Analysis
Analyzes thousands of past tickets to understand your support patterns and resolution strategies.
Knowledge Mining
Extracts product knowledge from your docs, wikis, and past customer interactions.
Self-Assembly
Duckie builds its own agent from your data — no manual setup or engineering required.
Duckie reads your history and builds itself so you don't have to.
Test & Iterate
See how your new agent responds to a range of realistic questions. Then, talk directly with Duckie in natural language to iterate, improve, and fix your agents. It's seamless and doesn't take any technical knowledge.
Live Simulation
Test with realistic customer scenarios before going live.
Natural Language Tuning
Improve your agent by simply talking to it — no code needed.
Quality Scoring
Automated quality metrics on every response so you know it's ready.
Iterate in plain English. No code, no tickets, no waiting.
Launch
Launch Duckie in a day, not weeks or months. Turn what used to take a coordinated effort from dozens of people into a one person job.
Same-Day Deploy
Go live in hours, not weeks or months.
Omnichannel Ready
Deploy across Slack, Zendesk, Intercom, and more simultaneously.
Continuous Improvement
Duckie learns and gets smarter with every customer interaction.
What used to take dozens of people is now a one person job.
