Blog
Thoughts on AI, customer support, and building technology that actually helps.
For the last decade, support automation focused on how to talk to customers — not how to actually help them. Teams bought chatbots hoping they'd reduce workload. Instead, they created more of it. Now, the smartest support teams are making a hard pivot.
Grid needed a platform that could go beyond canned responses — something that could handle real resolution logic, without custom dev work. See how they achieved 79% autonomous ticket resolution.
A step-by-step guide to creating a powerful AI support agent without writing a single line of code. Learn how to set up, configure, and deploy your own AI assistant.
How to build AI agents that your team and customers can actually trust and rely on. Explore guardrails, transparency, and control mechanisms.
A comprehensive analysis of when to build your own AI support solution versus buying an existing one. Consider costs, time, and capabilities.
Everything you need to know about AI agents and how to start implementing them in your organization. From basics to advanced concepts.
A detailed comparison of Duckie and Intercom Fin to help you choose the right AI support solution for your team's needs.
The key trends shaping customer experience and support in 2025 and beyond. Stay ahead of the curve with these insights.
How founders can build a customer support culture that scales with their company while maintaining quality and personal touch.
Cutting through the hype to understand what AI can actually do for B2B support teams. Honest insights and practical advice.
Practical strategies for B2B companies looking to implement AI in their customer support operations. From planning to execution.
Examining the future of human support agents in an increasingly AI-powered world. The answer might surprise you.
