AI Support Assistant
for Developer-Focused Products
Duckie learns from your technical knowledge base and answers technical product questions instantly, from both your customers and your internal support team.
Backed by
Trusted by the Fastest Growing
Developer-Focused Companies
AI Support Designed for Developer-Focused Products
80%
3.3x
68%
A Combination of Automation
and Augmentation
What Makes Duckie Different
Duckie integrates with your engineering knowledge base like developer docs and codebase, making it perfect for supporting technical users and developer-focused products.
Duckie can read, analyze, and generate code to answer questions from your developers users.
Duckie uses an advanced agentic framework to tackle complex, layered issues by understanding context, and delivering precise resolutions.
Duckie automatically learns and improves with each ticket it resolves and each user feedback, delivering increasingly accurate answers over time.
Source
Duckie can connect to 30+ knowledge sources, including technical documentations, Github issues and code, and past tickets. It automatically stays up-to-date with your knowledge base, no manual update needed.
Security and Trust
Duckie is compliant with the highest security protocols and standards for security and confidentiality.
Your data is encrypted at rest, protected in transit, and our DPA complies with GDPR and CCPA.
Duckie always provides sources to the answers it generates.
tickets
tation
We support self-hosting on AWS, Azure, and GCP, ensuring full control with top-tier security and performance.
From Input to Insight: How Duckie Integrates, Learns, and Analyzes
Deep knowledge integration
Duckie interfaces with support and engineering knowledge repositories, extracting critical data on support interactions, customer issue data, and engineering system. These integrations provide Duckie with a deep and comprehensive understanding of your entire support and product ecosystem.
Continuous insights and learning
Our proprietary AI framework continuously analyzes your knowledge base to identify latent patterns and trends. Through an iterative learning process, Duckie maintains an evolving heuristic model of your support and engineering landscapes, adapting to new information in real-time.
Advanced Al Analysis
Through our state-of-the-art LLMs, AI frameworks, and machine learning models, Duckie performs advanced analysis of user queries in real-time. Coupled with advanced guardrails, Duckie ensures high-fidelity and high-accuracy information processing and output generation.
Deep knowledge integration
Duckie interfaces with support and engineering knowledge repositories, extracting critical data on support interactions, customer issue data, and engineering system. These integrations provide Duckie with a deep and comprehensive understanding of your entire support and product ecosystem.
Continuous insights and learning
Our proprietary AI framework continuously analyzes your knowledge base to identify latent patterns and trends. Through an iterative learning process, Duckie maintains an evolving heuristic model of your support and engineering landscapes, adapting to new information in real-time.
Advanced Al Analysis
Through our state-of-the-art LLMs, AI frameworks, and machine learning models, Duckie performs advanced analysis of user queries in real-time. Coupled with advanced guardrails, Duckie ensures high-fidelity and high-accuracy information processing and output generation.