Build & Deploy
AI Support
Agents
in Minutes
Automate your customer support process.
No engineers. No complexity.
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Duckie
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Backed by

Logo Combinator

AI Support Agent
That Takes Actions

80%

Reduction in
Resolution Time

$210k

Saved Yearly for a Support
Team of 10

71%

Ticket
Deflection Rate
duckie

For Customers and Customer Support Teams

Step 1

Connect your knowledge

Duckie connects to your knowledge base to answer questions in real-time using your company’s information.

Answer customer questions

Duckie delivers accurate responses to 
customer questions by learning from your knowledge sources.

Keep your team up-to-date

Help your team stay up-to-date with product changes by connecting Duckie to your internal knowledge.

Connect your knowledge
Step 2

Design your AI agent

Translate your support logic to reliable AI automations using Duckie’s Workflows. No code needed.

Predictable and reliable

Use AI to determine which steps to take when handling customer requests.

Fully customized agent

Configure your AI agent to do exactly what you want, when you want. Define your logic, set your rules, and trust Duckie to do the rest.

Design your AI agent
Step 3

Add your tools

Let Duckie take actions on your behalf by using our inbuilt actions or connecting your own tools.

Out-of-the-box actions

Use our out-of-the-box actions to process refunds, create tickets, file bug reports, 
and more.

Connect your company’s tools

Use Duckie’ Agent Tools to add your team’s tooling to your agents.

Add your tools
Step 4

Deploy

Deploy your workflows wherever your customers live and start seeing results instantly.

Fast AI Automation

Build and deploy workflows to automate any support in minutes.

Save Time, Save Money

Let Duckie handle the repetitive tasks so that your support team can focus on what's most important - your customers.

Deploy

AI Agent that Takes Action, not just Answers Questions

Real-Time Order Status

Instant access to customer order information without manual lookups

Real-Time Order Status
One-Click Refunds

One-Click Refunds

Instant access to customer order information without manual lookups

Intelligent Log Investigation

Fetch, summarize, and create tickets automatically

Intelligent Log Investigation

Any Action via APIs

Connect to any of your tools via simple API integrations, to pull information and take actions in real time.

Where Duckie Lives

Deploy Duckie where your customers ask questions

SlackZendeskDiscordMicrosoft TeamsDuckie

Integrate Your Stacks

See All

Security and Trust

Enterprise-level Security

Duckie is compliant with the highest security protocols and standards for security and confidentiality.

Highest Grade Privacy

Your data is encrypted at rest, protected in transit, and our DPA complies with GDPR and CCPA.

Grounded in Truth

Duckie always provides sources to the answers it generates.

Previous
tickets
Documen-
tation
Self-hosting

We support self-hosting on AWS, Azure, and GCP, ensuring full control with top-tier security and performance.

Trusted by the Next Generation
of Technical SaaS Companies

Developer Support
Developer Support
Developer Support

It's been a huge relief for my team and has made a noticeable difference in how smoothly things run around here.

Vadim Korolik
CTO - Highlight
Vadim Korolik
CTO - Highlight
Enterprise Support
Enterprise Support
Enterprise Support

Our B2B clients need fast and accurate responses, and Duckie delivers just that. We can focus on innovating.

Sidd Seethepalli
CTO - Vellum
Sidd Seethepalli
CTO - Vellum
Enterprise Support
Enterprise Support
Enterprise Support

Ever since we started using Duckie, our support team's performance has improved drastically.

Akash Sharma
CEO - Vellum
Akash Sharma
CEO - Vellum
Technical Support
Technical Support
Technical Support

Simplified processes, intuitive interface. Exceptional service. Insightful analytics. Our workflow has never been smoother.

Jay Khatri
CEO - Highlight
Jay Khatri
CEO - Highlight
Customer Support
Customer Support
Customer Support

Duckie is like a teammate with a super power of remembering everything in our documentation and Slack. We love Duckie!

Terry Ma
CTO - Snaptrade
Terry Ma
CTO - Snaptrade
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of
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Duckie

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