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With Duckie, your support team has all the tools and knowledge to resolve issues independently.
No engineering help required.
Duckie sits within the tools you already use, like Slack , Zendesk , and Intercom .
AI Customer Support
for Your Technical Users
80%
3.3x
68%
A Combination of Automation
and Augmentation
Automatically respond to support tickets for your customers.
Draft responses for customer support agents to review before sending to customers.
What Makes Duckie Different
Duckie integrates seamlessly with your engineering knowledge and understands code, making it perfect for supporting technical users and developer-focused products.
Duckie uses an advanced agentic framework to tackle complex, layered issues by understanding context, and delivering precise resolutions.
As you update your docs and other knowledge bases, Duckie automatically adapts to stay current.
Duckie automatically learns and improves with each ticket it resolves and each user feedback, delivering increasingly accurate answers over time.
Security and Trust
Duckie is compliant with the highest security protocols and standards for security and confidentiality.
Your data is encrypted at rest, protected in transit, and our DPA complies with GDPR and CCPA.
Duckie always provides sources to the answers it generates.
tickets
tation
We support self-hosting on AWS, Azure, and GCP, ensuring full control with top-tier security and performance.
Trusted by the Next Generation
of SaaS Companies
Customer support agents and managers can rely on Duckie for the latest product knowledge needed to answer customer questions immediately.
“Duckie is like a teammate with a super power of remembering everything in our documentation and chats in Slack, and making sense of it all. We love Duckie!”
Enterprise support teams use Duckie to access product and customer context, enabling them to deliver high-quality, fast support to their clients.
“Since we started using Duckie, our support team's performance has improved drastically. Duckie has truly been a game-changer for us!”
Technical support engineers and technical account managers get engineering context and investigation assistance from Duckie to troubleshoot issues 10x faster.
“Before Duckie, our support team was losing hours weekly trying to resolve technical requests. Now, we are handling these same requests 10x faster.”
Duckie can also be front-line developer support on Slack, Discord or GitHub.
“Since bringing Duckie on board, our support team can handle technical support requests on their own, and our engineers can stay focused on their work.”
Customer support agents and managers can rely on Duckie for the latest product knowledge needed to answer customer questions immediately.
“Duckie is like a teammate with a super power of remembering everything in our documentation and chats in Slack, and making sense of it all. We love Duckie!”
Enterprise support teams use Duckie to access product and customer context, enabling them to deliver high-quality, fast support to their clients.
“Since we started using Duckie, our support team's performance has improved drastically. Duckie has truly been a game-changer for us!”
Technical support engineers and technical account managers get engineering context and investigation assistance from Duckie to troubleshoot issues 10x faster.
“Before Duckie, our support team was losing hours weekly trying to resolve technical requests. Now, we are handling these same requests 10x faster.”
Duckie can also be front-line developer support on Slack, Discord or GitHub.
“Since bringing Duckie on board, our support team can handle technical support requests on their own, and our engineers can stay focused on their work.”
From Input to Insight: How Duckie Integrates, Learns, and Analyzes
Deep knowledge integration
Duckie interfaces with support and engineering knowledge repositories, extracting critical data on support interactions, customer issue data, and engineering system. These integrations provide Duckie with a deep and comprehensive understanding of your entire support and product ecosystem.
Continuous insights and learning
Our proprietary AI framework continuously analyzes your knowledge base to identify latent patterns and trends. Through an iterative learning process, Duckie maintains an evolving heuristic model of your support and engineering landscapes, adapting to new information in real-time.
Advanced Al Analysis
Through our state-of-the-art LLMs, AI frameworks, and machine learning models, Duckie performs advanced analysis of user queries in real-time. Coupled with advanced guardrails, Duckie ensures high-fidelity and high-accuracy information processing and output generation.
Deep knowledge integration
Duckie interfaces with support and engineering knowledge repositories, extracting critical data on support interactions, customer issue data, and engineering system. These integrations provide Duckie with a deep and comprehensive understanding of your entire support and product ecosystem.
Continuous insights and learning
Our proprietary AI framework continuously analyzes your knowledge base to identify latent patterns and trends. Through an iterative learning process, Duckie maintains an evolving heuristic model of your support and engineering landscapes, adapting to new information in real-time.
Advanced Al Analysis
Through our state-of-the-art LLMs, AI frameworks, and machine learning models, Duckie performs advanced analysis of user queries in real-time. Coupled with advanced guardrails, Duckie ensures high-fidelity and high-accuracy information processing and output generation.
Build to help your customer support teams work smoothly and independently!
Backed by