AI agents that
close tickets
Not just answers · real actions
Resolution rate
Faster handle time
First response
CSAT maintained
Resolution rate
Faster handle time
First response
CSAT maintained
Not just answers.
Real actions.
Duckie doesn't explain how to fix problems — it actually fixes them. Here's what's happening right now.
Tickets that close themselves
Watch Duckie understand, verify, and resolve a real request.
Enterprise-ready
in under 2 weeks
Get your AI support agent live and handling real tickets faster than you'd onboard a human.
Automation you can trust.
Full visibility into every decision. Human oversight built in from day one.
One agent.
Every channel. Every language.
"サブスクリプションについて質問があります"
Unified inbox
All channels flow into one intelligent queue
Context preserved
Full history travels with every conversation
Real-time translation
Auto-detect and respond in 40+ languages
From 24-hour SLA to 5-minute resolutions
"Once your workflows are fine-tuned, you can sit back and watch open inquiries fly in and out of your queue.
Before Duckie, Grid's support team faced a 24-hour SLA and would need to expand 1:1 with customer growth. Now, Duckie resolves 82% of daily inquiries — 75% in under 5 minutes. Users often mistake Duckie for a human, thanking it for prompt, polite service.
