No engineers. No complexity.
Backed by
AI Support Agent
That Takes Actions
80%
Resolution Time
$210k
Team of 10
71%
Deflection Rate
For Customers and Customer Support Teams
Connect your knowledge
Duckie connects to your knowledge base to answer questions in real-time using your company’s information.
Duckie delivers accurate responses to customer questions by learning from your knowledge sources.
Help your team stay up-to-date with product changes by connecting Duckie to your internal knowledge.
Design your AI agent
Translate your support logic to reliable AI automations using Duckie’s Workflows. No code needed.
Use AI to determine which steps to take when handling customer requests.
Configure your AI agent to do exactly what you want, when you want. Define your logic, set your rules, and trust Duckie to do the rest.
Add your tools
Let Duckie take actions on your behalf by using our inbuilt actions or connecting your own tools.
Use our out-of-the-box actions to process refunds, create tickets, file bug reports, and more.
Use Duckie’ Agent Tools to add your team’s tooling to your agents.
Deploy
Deploy your workflows wherever your customers live and start seeing results instantly.
Build and deploy workflows to automate any support in minutes.
Let Duckie handle the repetitive tasks so that your support team can focus on what's most important - your customers.
AI Agent that Takes Action, not just Answers Questions
Real-Time Order Status
Instant access to customer order information without manual lookups
One-Click Refunds
Instant access to customer order information without manual lookups
Intelligent Log Investigation
Fetch, summarize, and create tickets automatically
Any Action via APIs
Connect to any of your tools via simple API integrations, to pull information and take actions in real time.
Where Duckie Lives
Deploy Duckie where your customers ask questions
Slack
Deploy Duckie as a Slack bot in either your customer channels or internal channels.
Zendesk
Install Duckie as a Zendesk app to either auto-reply to customers or draft responses for the support agents.
Duckie
Embed Duckie as a widget to answer customers on your website with just one line of code.
Discord
Deploy Duckie as a Slack bot in either your customer channels or internal channels.
Microsoft Teams
Deploy Duckie as a Teams bot in either your customer channels or internal channels.
Slack
Deploy Duckie as a Slack bot in either your customer channels or internal channels.
Zendesk
Install Duckie as a Zendesk app to either auto-reply to customers or draft responses for the support agents.
Discord
Deploy Duckie as a Slack bot in either your customer channels or internal channels.
Microsoft Teams
Deploy Duckie as a Teams bot in either your customer channels or internal channels.
Duckie
Embed Duckie as a widget to answer customers on your website with just one line of code.
Security and Trust
Duckie is compliant with the highest security protocols and standards for security and confidentiality.
Your data is encrypted at rest, protected in transit, and our DPA complies with GDPR and CCPA.
Duckie always provides sources to the answers it generates.
tickets
tation
We support self-hosting on AWS, Azure, and GCP, ensuring full control with top-tier security and performance.
Trusted by the Next Generation
of Technical SaaS Companies
Build to help your customer support teams work smoothly and independently!
Backed by