for E-Commerce
Instant Answers at Massive Scale for every season
Where Duckie excels in e-commerce support
WISMO / Carrier tracking
"Where is my order?" makes up 40-60% of your tickets.
Duckie pulls real-time tracking from FedEx, UPS, USPS, and DHL, handling split shipments, multi-item orders, and proactive delay notifications before customers even ask.
With Duckie you can
How it works
Scale instantly
Without the baggage
No rigid contracts, no per-seat lock-in, no waiting until after peak season to go live. Connect your store and start resolving tickets today.
Go live fast
Live before Black Friday
Deploy in hours, not weeks. No consultants, no 2-week onboarding projects. Your CX lead connects Shopify and your helpdesk, sets policies in plain English, and goes live the same day.
Integrations
Shopify + carrier integrations out of the box
Shopify, WooCommerce, FedEx, UPS, USPS, DHL, connected on day one. Duckie pulls live order data, tracking numbers, and inventory levels without custom dev work.
Multi-party disputes
Handle multi-party disputes
Damaged packages, lost shipments, and chargebacks usually involve three parties - the customer, the carrier, and you. Duckie collects evidence from everyone in parallel, applies your policies consistently, and issues the resolution (refund, replacement, or carrier claim) in a single workflow - no agent ping-ponging emails for days.
The omnichannel scale-engine
built for e-commerce
