Valerie Li
Co-founder & CEO
Co-founder and CEO of Duckie (YC W24), building AI support agents that resolve complex customer issues end-to-end. Previously a senior engineer for 6+ years, most recently a tech lead at Netflix, where she led the subscriber growth project behind Netflix's password-sharing crackdown, adding 8M new subscribers and ~$200M in revenue. Before Netflix, she was an engineer at LinkedIn. CS degree from USC. Writes and speaks about AI-powered customer support, building agentic systems, the future of CX and EX in the age of AI, and what it's like building a company as a technical founder. Off the clock: guitar, music, and trying to make SF feel less lonely.
Posts by Valerie Li
- Insights·
Introducing the AI Implementation Engineer
Customer support teams can now build, deploy, and improve robust AI agents on their own without any technical expertise.
- Guides·
Deploy AI Customer Support in 2 Weeks, Not 6 Months
Duckie deploys in 2 weeks because self-building AI generates runbooks from your ticket history, no services team, no 6-month implementation, no AI engineers required.
- Guides·
Customer Support Automation: The Difference Between Deflecting Tickets and Closing Them
Customer support automation either deflects tickets or closes them. Most tools only deflect. Learn the difference and build automation that truly resolves.
- Insights·
AI Support Is Shifting From Chatbots to AI Help Desks
For the last decade, support automation focused on how to talk to customers, not how to actually help them. Teams bought chatbots hoping they'd reduce workload. Instead, they created more of it. Now, the smartest support teams are making a hard pivot.
- Guides·
AI Agents: A Guide to Demystify and Get Started
Everything you need to know about AI agents and how to start implementing them in your organization. From basics to advanced concepts.
- Insights·
Top Customer Experience Trends in 2025
The key trends shaping customer experience and support in 2025 and beyond. Stay ahead of the curve with these insights.
- Guides·
The Ultimate Guide to Founder-Led Customer Support
How founders can build a customer support culture that scales with their company while maintaining quality and personal touch.