Eric Anthony López
Head of GTM
Head of Go-to-Market at Duckie (YC W24), where he leads sales, partnerships, and revenue growth for the company's AI customer support platform. B2B SaaS sales operator with a track record of hitting quota from the SDR seat up — multi-year President's Club honoree, BDR Rookie of the Year, and an outspoken advocate for the strategic role SDRs play in building pipeline. Previously held sales roles at Salesforce and Paycom, where he coached reps on breaking into mid-market and enterprise executives off cold calls. Writes and speaks about B2B outbound strategy, SDR/AE playbooks, mid-market and executive selling, building repeatable sales motions at early-stage startups, and the future of AI in CX and GTM.
Posts by Eric Anthony López
- Case Studies·
Case Study - How Grid Resolves 79% of Tickets With Duckie
Grid needed a platform that could go beyond canned responses — something that could handle real resolution logic, without custom dev work. See how they achieved 79% autonomous ticket resolution.
- Guides·
Build vs Buy: Should You Build Your Own AI Support Agent?
A comprehensive analysis of when to build your own AI support solution versus buying an existing one. Consider costs, time, and capabilities.
- Insights·
The Real Talk on AI in B2B Customer Support: It's Not What You Think
Cutting through the hype to understand what AI can actually do for B2B support teams. Honest insights and practical advice.